ONG-ISAC ONG-ISAC Annual Meeting
Date: Monday, November 6, 2023
Michelle Kelley, US Lead at The Listening Institute, FBI Special Agent and Hostage Negotiator (Retired)
Title: How to Listen Like a Hostage Negotiator
Michelle shares insights from her high-octane FBI career to demonstrate the advantages of elite listening in business. Discover the unique transferable skills Michelle’s gained from coordinated communications with terrorists, international criminals and those in crisis. Skills she’s taught law enforcement, and latterly business, with immense success over the years.
Michelle has worked to identify foreign spies intent on economic espionage. The lessons she shares about differentiating between intelligence and information are vital for business. For all Michelle’s experience, her telephone voice has barely changed since 7th Grade. Useful for catching pedophiles posing as teenage boys. And proof that while you don’t have to like the people you work with, they do have to like you.